Terms & Conditions

1. Scope of These Terms

These Terms apply to all use of the Services, including when you browse content, view branch locations, place pickup orders (where available), book tables (where available), use loyalty features, manage an account, or contact us through the Services.

Additional terms may apply to specific features (e.g., loyalty programs, promotions, campaigns). In case of conflict, the feature-specific terms prevail for that feature.

2. Eligibility

By using the Services, you confirm that you are at least 18 years old (or the age of legal majority in your jurisdiction), or that a parent/legal guardian has authorized your use and agrees to these Terms on your behalf.

You also confirm you have legal capacity to enter into a binding agreement under applicable law.

3. Account Registration & Security

Certain features may require an account. You agree to provide accurate information, keep credentials confidential, and remain responsible for all activity under your account.

Notify us promptly at [Support Email] if you suspect unauthorized access.

We may suspend, restrict, or delete accounts used fraudulently, unlawfully, or in breach of these Terms.

4. Description of the Services

Depending on location and branch, Services may include menus, branch details, pickup ordering, reservations, favorites, loyalty features, and external links (maps/social).

Availability, products, and pricing may vary by city, country, and branch and may change at any time.

5. Orders & Reservations

5.1 Orders (Pickup / Takeaway)

Your order is an offer to purchase items from the selected branch. We may accept or reject orders at our discretion (e.g., stock, technical issues, suspected fraud, pricing errors).

Images are illustrative only; actual items may vary slightly.

If an order is cancelled after payment, we will (where applicable) refund via the original method, subject to payment provider timelines and rules.

5.2 Reservations

Reservations are subject to branch capacity and operations. Branches may adjust or cancel reservations due to operational, safety, or force-majeure circumstances.

Branches may apply their own local policies (e.g., grace period, seating time limits, minimum spend) where permitted by law.

6. Prices, Payments, Taxes & Chargebacks

Prices are displayed in local currency unless stated otherwise and may include/exclude taxes/fees depending on local law (shown before confirmation).

Payments may be processed by third-party providers. You also agree to their terms and privacy policies. Meat Moot is not responsible for failures attributable to third-party payment systems, though we use reputable providers and industry standards.

Chargebacks/Disputes: Unjustified chargebacks or abusive dispute behavior may result in account restrictions and recovery actions where lawful.

7. Third-Party Platforms & Links

The App may be distributed via Google Play, Apple App Store, or other marketplaces; your use of those platforms is governed by their policies.

Services may contain links to third-party sites (maps, social, partners). We do not control and are not responsible for third-party content, privacy/security practices, or losses arising from their use.

8. License to Use the Services

Subject to compliance, we grant a limited, non-exclusive, non-transferable, revocable license to access the Website and use the App for personal, non-commercial use related to Meat Moot services.

• No copying, modifying, or derivative works.
• No reverse engineering/decompiling (except where mandatory law permits).
• No selling, renting, leasing, or distributing any part of the Services.
• No unlawful or unauthorized use.

Apple and Google are not parties to these Terms and have no responsibility for the App’s content, maintenance, or support.

9. User Conduct

You must not misuse the Services, including fraud, harassment, interference with systems, unauthorized access attempts, or posting illegal/defamatory/obscene/hateful content.

We may monitor usage to protect the Services and may suspend or restrict access where misuse, fraud, or violations are detected.

10. User Content

If you submit content (profile data, reviews, feedback), you confirm you have rights to share it and it does not violate law or third-party rights.

You grant Meat Moot a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display that content for operating and improving the Services (e.g., displaying reviews).

We may remove content we deem unlawful, misleading, abusive, or in breach of these Terms.

11. Loyalty, Promotions & Offers

Programs and promotions may have separate terms. Unless stated otherwise: offers are non-transferable, non-cash-redeemable, and may be limited by branch/date/product.

We may modify, suspend, or withdraw promotions as permitted by law.

12. Communications, Notifications & Marketing

12.1 Service Communications

We may contact you about operation of Services (order/booking confirmations, reminders, receipts, security alerts, legal updates) via email, SMS/WhatsApp or similar, calls, in-app messages, and push notifications where applicable and lawful.

12.2 Marketing

Where permitted and/or with your consent, we may send marketing (offers, news, surveys). You can opt out via unsubscribe links, app preferences, or by contacting [Support Email].

12.3 Push Notifications

You can disable push notifications in device settings; doing so may reduce functionality (e.g., live order updates).

13. Privacy & Data Protection

Your use is also governed by our Privacy Policy, which explains how we collect, use, share, and protect personal data.

Privacy Policy: [Privacy Policy URL]

In case of conflict regarding personal data handling, the Privacy Policy generally prevails.

14. Data Sharing, Legal Requests & Safety

14.1 Service Providers

We may share data with trusted providers (payments, hosting, analytics, messaging) only as needed to deliver services, under confidentiality and legal obligations.

14.2 Legal Requests

We may access/preserve/share data in good faith to comply with law, enforce Terms, prevent fraud, or protect rights, property, and safety as required or permitted.

14.3 Business Transfers

In mergers/sales/reorganizations, information may transfer as part of the transaction, subject to applicable law.

15. Intellectual Property

All rights in the Services and content (text, images, logos, designs, software) are owned by [Company Legal Name] or licensors, protected by copyright, trademark, and related laws.

You may not use Meat Moot trademarks/branding without prior written permission.

16. Service Availability & Changes

Services are provided on a best-effort basis. We do not guarantee uninterrupted or error-free availability. We may modify, update, or discontinue features at any time.

We are not responsible for outages caused by maintenance, internet issues, technical failures, or events outside reasonable control.

17. Food Safety, Allergens & Product Disclaimers

• If you have severe allergies or dietary restrictions, you must consult the branch directly before ordering.
• Unless explicitly stated, we do not warrant that any product is free from specific allergens.
• Product descriptions and images are indicative; actual presentation may vary.

18. Disclaimers

To the maximum extent permitted by law, Services are provided “as is” and “as available” without warranties of any kind (including fitness, non-infringement, accuracy, availability).

Information in the Services is for general purposes and may not always be complete or up to date.

19. Limitation of Liability

To the fullest extent permitted by law, Meat Moot and its affiliates, directors, employees, and partners will not be liable for indirect, incidental, special, consequential, or punitive damages (including lost profits/data/goodwill).

Cap: Our total aggregate liability for claims related to the Services will not exceed the total amount you paid through the Services in the three (3) months immediately preceding the event giving rise to the claim.

Some jurisdictions limit liability caps; in such cases, limitations apply only to the maximum extent permitted.

20. Indemnity

You agree to indemnify and hold harmless [Company Legal Name] and its affiliates, directors, employees, and partners from claims, liabilities, losses, and expenses (including reasonable legal fees) arising from your misuse of Services, breach of Terms, or violation of law/third-party rights.

21. Termination

We may suspend or terminate access/account (with or without notice where lawful) if you breach Terms, we suspect fraud/abuse, or we discontinue Services in your region.

You may stop using Services any time and may request account deletion (where available) by contacting [Support Email].

Clauses that should survive termination (IP, liability limits, indemnity, etc.) will continue to apply.

22. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on the Website and/or in the App with a revised effective date.

Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using Services and uninstall the App.

23. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Republic of Türkiye, without regard to conflict-of-law rules.

Unless mandatory consumer laws provide otherwise, disputes shall be subject to the exclusive jurisdiction of the Courts of Istanbul. Where applicable, parties agree to attempt good-faith resolution and/or mandatory mediation prior to litigation.

24. Miscellaneous

• Severability: If any provision is unlawful/unenforceable, remaining provisions remain valid.
• No Waiver: Failure to enforce a right is not a waiver of that right.
• Assignment: We may assign/transfer these Terms in connection with business operations; you may not assign without our written consent.
• Entire Agreement: These Terms (and any incorporated policies) form the entire agreement for the Services.
• Language: Where translations exist, the English version may prevail to the extent permitted by law and in case of inconsistency.
• Electronic Records: You consent to electronic contracting and receiving notices electronically where lawful.